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HydraBlack Elite Ecosystem — https://hydrablack.com
Effective Date: March 05, 2026  |  Last Updated: March 05, 2026

Table of Contents

  1. Overview
  2. Merchant of Record — Paddle
  3. Eligibility for Refunds
  4. Non-Refundable Situations
  5. Refund Request Process
  6. Refund Timeframes
  7. Chargebacks and Disputes
  8. Subscription Refunds and Cancellations
  9. Free Items
  10. Author/Seller Obligations
  11. Abuse and Fraud Prevention
  12. Consumer Protection Rights
  13. Modifications to This Policy
  14. Contact Us

1. Overview

At HydraBlack Elite Ecosystem (“HydraBlack,” “we,” “our,” or “us”), we are committed to ensuring customer satisfaction with every digital product purchased through our marketplace at https://hydrablack.com.

This Refund Policy outlines the terms, conditions, and procedures under which buyers may request a refund for digital products purchased on our Platform. Because digital products are delivered instantly and can be downloaded immediately after purchase, refunds are handled on a case-by-case basis and are subject to the conditions described below.

By completing a purchase on HydraBlack, you acknowledge that you have read, understood, and agree to this Refund Policy.

2. Merchant of Record — Paddle

⚠ IMPORTANT: All purchases on HydraBlack are processed by Paddle.com Market Limited (“Paddle”), our Merchant of Record.

This means:

  • Paddle is the legal seller of all digital products purchased on HydraBlack. Paddle processes payments, issues invoices, and handles tax compliance (VAT, GST, sales tax).
  • Refund requests are processed through Paddle. Paddle is responsible for issuing refunds to your original payment method.
  • HydraBlack works closely with Paddle to evaluate refund eligibility. Once a refund is approved by HydraBlack, Paddle handles the financial processing.
  • Your payment information (credit/debit card numbers, PayPal details) is handled exclusively by Paddle. HydraBlack does not store or process your sensitive payment data.

Paddle’s Terms: https://www.paddle.com/legal/terms
Paddle’s Privacy Policy: https://www.paddle.com/legal/privacy

3. Eligibility for Refunds

Refund requests are evaluated on a case-by-case basis. You may be eligible for a refund under the following circumstances:

Eligible Scenario Description Time Limit
Product Not as Described The product is materially different from its listing description, screenshots, or demo. Core features advertised are missing or non-functional. 14 days
Broken or Defective Product The product does not function as intended and the author/seller has failed to provide a fix within a reasonable timeframe after being contacted. 14 days
Duplicate Purchase You accidentally purchased the same product more than once. Only one copy will be retained and the duplicate will be refunded. 7 days
Unauthorized Transaction A purchase was made without your authorization (e.g., stolen credentials, unauthorized use of your payment method). 30 days
Technical Incompatibility The product has a critical technical incompatibility that was not disclosed in the listing (e.g., stated PHP 8 compatibility but only works on PHP 7), and the author cannot resolve it. 14 days
No Download / Delivery Failure You were charged but the product files were never delivered or made available for download, and the issue persists after contacting support. 14 days

Note: All time limits are counted from the date of purchase. Refund requests submitted after the applicable time limit may be denied at our discretion.

4. Non-Refundable Situations

Refunds will NOT be granted in the following circumstances:

Non-Refundable Scenario Reason
Change of Mind You simply changed your mind after purchasing. Digital products are delivered instantly and cannot be “returned.”
Lack of Expertise You do not have the technical knowledge or skills required to use the product. Product listings describe the required expertise level.
Product Already Used or Deployed The product has already been installed, deployed, or used in a live project or production environment.
Incompatible Hosting/Server Your hosting environment does not meet the documented system requirements listed in the product description (e.g., wrong PHP version, missing extensions).
Third-Party Conflicts Conflicts caused by third-party plugins, themes, or modifications that are not part of the purchased product.
Found a Cheaper Alternative You found a similar product at a lower price on another platform after completing your purchase.
No Contact with Author You have not attempted to contact the product author for support before requesting a refund (for product issues).
Customization Requests The product does not include a specific feature that was never advertised. Authors are not obligated to add custom features.
Expired Refund Window The refund request was submitted after the applicable time limit specified in Section 3.

5. Refund Request Process

To request a refund, please follow these steps:

Step-by-Step Refund Process:

Step 1 — Contact the Author First (Required for Product Issues)
Before submitting a refund request, you must contact the product author through our internal messaging system to describe the issue. Allow the author up to 72 hours (3 business days) to respond and attempt to resolve the issue.